GREAT NEWS!

WE NOW ONLY "CAPTURE" PAMENTS WHEN ORDER CREATED!

Why is this important?

Well, the previous way our payment system worked was to automatically take full payment as soon as you clicked "Place Order" in checkout, and there was no way for us to "Delay Capture" - in other words, we couldn't check availability of products on back order before taking payment. Now however, we have migrated to a new payment system that allows us to effectively "reserve" the payment from your chosen payment method, and only "take" the payment after we've checked your order (by a human!).

How does it work for me?

Well, when you place an order, we'll "Authorise" the payment (your bank will accept or decline this as before - depending on funds etc.). This effectively reserve the money in your account to pay later. The money does not leave your account at this point.

We then check your order, and will do as follows:

• All items are in stock:
  • We'll "Capture" the payment - this is where we request the money from your account. Assuming this transaction goes through, we'll ship your order.
• Items not in stock (some or all) but available from supplier:
  
  • 'High Value' or 'Not Normally Stocked' items:
    • We'll contact you to advise we will take payment before ordering the item(s) in.
  • 'Low Value' or 'Normally Stocked' items:
    • We'll order your product(s) from the supplier. When they arrive into stock, we'll "Capture" the payment, meaning the funds will leave your account at this point. If the "Authorisation Period" has passed, we'll contact you to make payment. Once payment is confirmed, we'll ship your order.
• Items that are considered 'Pre Order':
  
  • Any order that has items considered 'Pre Order' (products that are expected to be more than a month - or even years [we all know how model railway manufacturers can be!], will be unlikely to be "Captured" due to the "Authorisation Period" having expired. In this case, we will contact you to make payment when the item(s) are available.
  • Order Splitting:
    • Because no invoice is actually created at the point of order, we may split your order depending on whether the products ordered are 'In Stock', 'Available Soon' (i.e. supplier either has stock or expects in a reasonable time), or 'Back Order'/'Pre Order' items (i.e. items that may be months or even years away!). If we do this, we'll contact you to make payment for each part of the order, meaning you won't be charged for 'Pre Orders' when you receive your available items.
  • Note about Pre Order Products:
    
    • Should you require the funds be 'made available' from your chosen payment method (for credit and bank cards for example) when you know your item will be a long time, please contact us to cancel your authorisation. To do this, we'll cancel your order and re-make a new order with no authorisation. Alternatively, if you know you are pre-ordering, please choose "Pre Order - Pay Later" at checkout as your payment method.

PLEASE NOTE!

NEW PHONE NUMBER!

01224 45 55 25

Our Latest Competions include this Like and Share Free Entry Draw for a Tamiya Lunch Box and EVERYTHING you need to build it!

ENTER HERE!

Scottish Event Campus Glasgow on Friday 21st, Saturday 22nd and Sunday 23rd February.